IT Helpdesk Intern

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes? Are you: Passionate about working with people? A creative thinker with a positive attitude & outlook? A strong dynamic communicator able to collaborate effectively? Willing to learn, adapt & grow in a fast paced work environment? WANT TO MAKE A DIFFERENCE? This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”. SCOPE OVERVIEW Providing first-level IT helpdesk support and assisting with walk-in user requests. Supporting M365 migration-related activities, including user setup, guidance, and troubleshooting. Assisting in the development and customization of M365 training materials and user guides. Coordinating user training sessions and collecting feedback for continuous improvement. Supporting user adoption initiatives to drive effective utilization of M365 tools such as Teams, OneDrive, SharePoint, and Copilot (where applicable). Assisting with documentation and knowledge base updates. REQUIREMENTS Undergraduate / recently graduated university students Strong written and verbal communication skills Independent, driven, resourceful and meticulous High sense of responsibility and integrity Strong interpersonal and analytical skills Able to commit at least 3 months or more