Visit Management Officer

Love meeting new people and keeping things organised? If you're someone who enjoys customer service, administration, and creating a great visitor experience, we'd love to have you on our team! Every day brings new visitors, new interactions, and the opportunity to be part of a unique and engaging environment. Key responsibilities: Handle visitor enquiries via phone and email in a professional and timely manner. Coordinate and manage tour bookings and appointment schedules. Register visitor information and ensure records are accurate and up to date. Provide visitors with pre-visit information, entry procedures, and house rules. Welcome and escort visitors to designated locations. Maintain visitor attendance records and booking statistics. Assist in collecting visitor feedback and preparing regular reports. Support daily opening and closing checks to ensure facilities and equipment are operational. Report equipment faults or operational issues promptly. Manage RFID wristband distribution, collection, sanitisation, and inventory. Perform general administrative duties and support day-to-day operations. Requirements Minimum 5 GCE 'O' Level passes (Grades A1- C6) At least 1 year of experience in customer service, front desk, hospitality, or office administration. Professionally proficient in spoken English and at least another mother tongue language (spoken). Friendly, customer-focused, and professional. Organised with good attention to details. Comfortable using Microsoft Office applications, particularly Excel. Able to work independently as well as in a team. Working hours: Monto Thu: 8.30 AM - 6.00 PM Fri: 8.30 AM - 5.30 PM Job type: Full time, contract Contract period: 24 months Working place: Novena, Singapore