Admin Executive (Family Service Centre - Bukit Panjang)

About Family Service Centres (FSC): Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve. Responsibilities: Casework Administration Oversee casework administrative processes to ensure timely enquiry management, accurate client data maintenance, proper documentation, and effective service support. Provide support for enquiries and ensure appropriate triaging and follow-up. Consolidate and prepare internal and external reports, ensuring accuracy and compliance with reporting requirements. Ensure confidentiality and proper handling of sensitive client information in accordance with organisational policies. Centre Administration Oversee centre administrative operations, ensuring smooth execution of office maintenance, facilities coordination, vendor management, procurement, and finance-related processes. Work closely with the administrative team to ensure efficient day-to-day centre functioning and operational readiness. Monitor administrative service standards to ensure professional and client-centric service delivery. Data Governance, Audit & Compliance Serve as the centre’s Data Protection Officer, ensuring compliance with data protection requirements and promoting good data governance practices. • Ensure data accuracy, integrity, and compliance across organisational and sector systems. Support and coordinate internal and external audits, ensuring timely submission of documentation and follow-up actions. Ensure staff’s knowledge and compliance to Standard Operating Procedures (SOPs), data protection policies, workplace safety and health policies, and other organisational policies. Change Management & Workplace Safety Act as the centre’s Change Agent, supporting communication and implementation of organisational changes, new processes, and system enhancements. Serve as Workplace Safety and Health (WSH) Officer, coordinating workplace safety initiatives, emergency response drills, and compliance checks. Programme & Operational Support Oversee and provide administrative and logistical support for centre-based programmes, events, and operational activities. Other Duties Undertake ad-hoc duties and projects assigned to support centre operations. Requirements: Possess a Bachelor’s Degree. Preferably with 2-3 years of experience in an administrative role, preferably within the social service sector. Strong communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders. Proactive and self-motivated with the ability to work independently and as part of a team. Organised and meticulous in generating and ensuring accuracy of reports. Service-oriented Tech savvy with advanced skills in Microsoft Office tools (e.g. Excel, Word, PowerPoint) Work Location: Bukit Panjang If you’re interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/ For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.