Senior / Junior Housekeeping Supervisor

Responsibilities Maintain cleanliness, orderliness, and appearance of premises to ensure an immaculate environment aligned with company brand standards Lead daily operations briefings for Housekeeping Attendants to align team on tasks and priorities Plan and schedule room cleaning to optimize operational efficiency and guest satisfaction Track and record Housekeeping team overtime and incentives to support accurate payroll and motivation Monitor and document team attendance including medical leaves, annual leaves, and public holidays for workforce management Manage and document housekeeping team performance data to assist in performance reviews and development Conduct training sessions on safe use of cleaning chemicals, lifting techniques, and hazard prevention to ensure team safety and compliance Manage Pest Control Reports and General Cleaning Rooms records; coordinate with Front Office for room blocks as needed Track guest preferences and follow up on guest requests with Supervisors to enhance guest experience Maintain inventory records for baby cots, extra beds, and loan items to ensure availability and accountability Report discard, spoilage, and repair needs to management; liaise with vendors for timely follow-ups Collaborate closely with team members to ensure smooth daily operations and effective communication Prepare rooms according to special requests and company brand standards to meet guest expectations Conduct thorough room cleanliness checks before releasing rooms for new arrivals to guarantee quality Perform random inspections of guest rooms and public areas to maintain cleanliness and presentation standards Inspect Housekeeping Attendants’ equipment and trolleys daily to ensure proper maintenance and readiness Maintain par stock levels of guest supplies, cleaning materials, linen, and uniforms; conduct periodic inventory audits Oversee housekeeping receiving, stock ordering, and monthly usage monitoring to control inventory costs Investigate guest feedback and complaints; report findings and corrective actions to management Analyze guest feedback trends and implement improvements to enhance service quality and team performance Preferred competencies and qualifications Minimum 2 years’ experience in a similar housekeeping supervisory role Strong attention to detail to achieve high standards of cleanliness and service excellence High flexibility and adaptability to manage changing priorities and fast-paced work environment Ability to perform effectively under pressure while maintaining quality and team morale