Customer Service Officer

Job Descriptions: Report directly to Branch Manager Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly To make cold call and any new leads call provided by the company Re-confirm customer’s appointment a day before their treatment To follow-up service call to customer after treatment (three days) Responsible to deliver and provide Quality Services Daily data entry for customers, staff and print report for compilation To ensure the cleanliness standards at reception area Issuing of invoices and service rendering Generation of daily reports Assist in general administrative duties Preparing and issue of relevant documents, printing and filing as well as inventory control Perform any other ad-hoc duties and other matters as assigned by the Company Job Requirements: At least 2 years’ experience in beauty spa environment and services Strong verbal and written communication skills Ability to work in a fast-paced environment with minimum supervision and is able to multi-task Willing to work retail hours (including weekends and public holidays)