Credit Control Manager

Role Summary The Manager, Credit Control is responsible for supporting the Senior Manager in overseeing credit control and collections operations. This role ensures the timely recovery of receivables, effective credit risk management, and accurate reporting, while leading the team to achieve performance targets and maintain strong financial discipline. Key Responsibilities 1. Collections Management Oversee end-to-end collections activities to ensure timely recovery of receivables Monitor aging reports and implement strategies to reduce overdue accounts Ensure adherence to credit control policies and regulatory requirements 2. Customer & Stakeholder Management Build and maintain strong relationships with customers and internal stakeholders Handle escalated cases and negotiate repayment plans where necessary Collaborate with Sales, Finance, and Legal teams to resolve complex issues 3. NPL Oversight & Recovery Management Oversee the Non-Performing Loans (NPL) report to ensure accuracy and timeliness Drive effective recovery strategies for bad debts, including shortfall accounts Ensure timely and effective dunning of NPL accounts. Monitor recovery progress and implement corrective actions where required 4. Portfolio Management Manage and review the overall credit portfolio to mitigate risk exposure Assess creditworthiness and recommend appropriate credit limits and controls Analyze portfolio trends to support informed decision-making 5. Compliance and Risk Management Ensure all credit control activities comply with internal policies and regulatory requirements Identify, assess, and mitigate credit and operational risks Maintain strong internal controls and support audit processes 6. Process Improvement and Projects Identify opportunities to enhance efficiency and effectiveness of credit control processes Lead or participate in system enhancements, automation initiatives, and improvement projects Support the implementation of best practices across the function 7. Reporting and Analysis Prepare and review regular reports on collections performance, aging, and risk exposure Provide insights and recommendations based on data analysis Support management reporting and strategic planning initiatives Requirements Diploma/Degree in Finance, Accounting, Business, or related field. Typically 8 years of experience in credit control and collections. Proven experience in team management and leadership. Strong knowledge of credit risk assessment and collections strategies. Strong analytical, decision-making, and problem-solving skills. Excellent communication and negotiation skills. Proficient in MS Office.