IT Support

diagnosing and troubleshooting computer and network software and hardware issues repairing, upgrading, updating and replacing computer software and hardware and networking systems providing technical support to users working with other technical staff to ensure smooth operation of IT infrastructure training staff on new software and systems documenting customer support inquiries and resolutions enforcing IT best practices to prevent data breaches recommending strategies to improve the performance and security of computer and network systems maintaining security databases advising management on the adoption of new technologies supervising the implementation and deployment of new IT projects