Senior Manager Student Services

Senior Manager, Student Services WORK SCOPE AND DUTIES 1. Position Summary The Senior Manager, Student Services is responsible for leading theStudent Services Department and overseeing the delivery of student servicesthroughout the entire student lifecycle, from admission to programme completionand graduation. The role is responsible for ensuring operational excellence, regulatorycompliance, service quality, effective student support, and cross-functionalcollaboration. The successful candidate will lead the department, oversee dailyoperations, manage complex student matters, drive continuous processimprovement, and contribute to the institution’s strategic objectives. 2. Career Development This position is part of the institution’s leadership development andsuccession planning framework. Subject to successful completion of probation,demonstrated leadership capability, satisfactory performance, andorganisational requirements, the employee may be considered for appointment as StudentServices Director . 3. Key Responsibilities A. Department Leadership &Operations Lead and manage the overall operations of the Student Services Department. Supervise, coach, mentor, and develop the Student Services team to maintain high service standards and operational excellence. Conduct staff performance reviews, provide regular feedback, and support team development. Monitor departmental KPIs, workload, service quality, and operational performance. Plan departmental resources and support budget planning to ensure efficient operations. Drive continuous improvement initiatives to enhance productivity, service quality, compliance, and operational efficiency. Review and approve operational matters within delegated authority and escalate strategic or high-risk matters to Management where necessary. B. Student Lifecycle Management Lead and oversee the complete student lifecycle, including: Admissions and enrolment Student Pass administration Pre-arrival arrangements Student onboarding Stu…