Digital Banking Support Specialist (Private Bank, Contract)

Responsibilities: Serve as the first point of contact for clients regarding digital banking platform enquiries and support. Investigate and resolve client requests, escalating complex issues to relevant support teams when required. Perform independent verification of client instructions and callback checks for high-risk transactions. Process account closures and other client service requests. Support documentation processing, signature verification, audit confirmations, and custody declarations. Maintain accurate records in the Bank's ticketing system and ensure timely follow-up until resolution. Ensure compliance with regulatory requirements, internal policies, and operational procedures. Participate in process improvement initiatives and support ad-hoc tasks as assigned. Requirements Diploma or Degree holder with at least 3 years of banking operations, client service, or call centre experience. Good understanding of banking products and services. Strong communication, problem-solving, and analytical skills. Detail-oriented, proactive, and able to work independently in a fast-paced environment. Proficient in handling both verbal and written communication. Able to work flexible hours when business needs require, including shift work and public holiday support. Email: nurul.amirah@gmprecruit.com ** This Singapore-based position is opened to Singaporeans only. We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence:11C3793 | Nurul Amirah | Registration No: R22108940