Pre-Sales Consultant Ccp For Ict Professionals

Serve as the primary point of contact for assigned customer accounts, building trusted, long-term relationships with key business and technical stakeholders. Conduct market research to identify industries, segments, and geographies with high potential for AI Agent CRM adoption. Define key performance indicators (KPIs) for pre-sales activities, such as lead conversion rate, proposal win rate, and sales cycle length. Conduct structured discovery sessions with customers to gather and document business and technical requirements. Lead commercial and contractual negotiations with prospective and existing customers. Analyse customer usage data, sales data, and market data to identify trends and opportunities. Continuously scan the market for emerging trends, technologies, and customer needs relevant to AI Agent CRM. Identify skill gaps and development needs within the team through regular assessments and feedback. Develop and maintain the product roadmap, translating market insights, customer needs, and business goals into a clear product vision and strategy Gather customer and market feedback to inform new product ideas and feature enhancements. Plan, organise, and control all aspects of assigned IT programmes, including scope, schedule, budget, and resourcing Develop programme plans covering scope, timelines, budgets, and resource allocation. Engage with customers to analyse and diagnose their technical requirements and business challenges