Senior Product Manager, Robotics Operations

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team The Robotics team at Grab is at the forefront of bridging the digital and physical worlds. We are building the next generation of autonomous delivery solutions to revolutionize the "first and last mile" of logistics in Southeast Asia. Our team sits at the intersection of AI, hardware engineering, and marketplace operations. We are a group of builders, researchers, and strategists dedicated to making delivery more efficient, reliable, and accessible through embodied AI and autonomous mobile robots. Get to Know the Role We are looking for a Senior Product Manager to join our Robotics unit to own the product lifecycle of our robotics offering and the day-to-day operations that keep customer fleets running. You will sit at the intersection of product strategy, hardware/software supply chain, and field service — translating customer reality into product decisions, and translating product decisions into reliable on-the-ground execution. The Critical Tasks You Will Perform End-to-End Ownership: Define the product requirements (PRDs) for a specific robotics capability, such as sidewalk navigation safety or multi-floor delivery logic. Drive Discovery: Conduct field research with merchants, drivers, and consumers to understand the friction points in current delivery workflows and translate them into technical robot behaviors. Strategic Alignment: Act as the bridge between tech hubs and our regional business stakeholders, ensuring robotics solutions align with Grab’s broader delivery efficiency goals. Measurable Impact: Define success metrics (e.g., intervention rates, delivery time parity, cost-per-delivery) and lead a pilot or experiment to validate your product bets. Deployment. Run the deployment lifecycle: site survey, installation, commissioning, customer training, and handover. Manage preventive maintenance schedules, incident response, spare parts inventory, and SLA reporting. Process: Build and maintain SOPs, runbooks, and training material for internal techs and customer operators. What Essential Skills You Will Need Professional Experience: At least 4 years of combined experience across product management, operations, or program management — ideally in robotics, hardware, logistics, manufacturing, or industrial tech. Robotics Fluency: A strong understanding of the robotics stack and a keen intuition for where AI can solve real-world physical constraints. Data & Quant Orientation: Proficiency in using data to drive decisions (SQL, Python, or similar) and experience designing rigorous experiments in complex environments. AI fluency: You actively use AI tools (Claude, ChatGPT, Cursor, Copilot, agentic workflows, etc.) as part of how you work — for analysis, drafting, prototyping, automating ops workflows, and accelerating decisions. Technical Communication: Capacity to translate high-level business goals into granular technical specifications for engineers and explain complex autonomous behaviors to non-technical leaders. Proficiency in written and spoken Mandarin is preferred to liaise with Mandarin-speaking clients. The Grab "4H" Mindset: You embody Heart for our partners, Hunger to solve the hardest problems, Honour in how you conduct business, and Humility to learn from the ground up. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equ…