About this role
The Client Management Team Lead drives the end-to-end quality strategy, training, and process improvements for the Customer Support team, focusing on consistent, high-quality, customer-centric service delivery across all channels. This role involves managing the customer complaint life cycle, fostering service excellence, and centralizing knowledge base management.
Candidates must possess over 5 years of experience in customer service or a contact center role, with a minimum of 3 years leading a team in support, complaint handling, or service recovery, preferably within financial services. A Bachelor's degree or equivalent is required, alongside strong analytical skills and proven experience in driving service excellence and managing complex customer complaints.
What they're looking for
Complaint HandlingService RecoveryTeam LeadershipProcess ImprovementQuality AssuranceTraining DeliveryRoot Cause AnalysisRegulatory Compliance
Frequently asked questions
What does a Client Management Team Lead at GXS do?
The Client Management Team Lead drives the end-to-end quality strategy, training, and process improvements for the Customer Support team, focusing on consistent, high-quality, customer-centric service delivery across all channels. This role involves managing the customer complaint life cycle, foster…
What skills does this Client Management Team Lead role need?
Key skills for this role include Complaint Handling, Service Recovery, Team Leadership, Process Improvement, Quality Assurance, Training Delivery.
How much does a Client Management Team Lead at GXS pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Client Management Team Lead role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Client Management Team Lead role?
You can apply directly on GXS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.