Retail Manager

Employment Type: Full-time (6-day work week, including weekends and public holidays) Key Responsibilities 1) Sales & Customer Experience 1a) Lead by example: Actively serve customers on the sales floor to achieve store sales targets. 1b) Service Excellence: Ensure customers receives a good shopping experience 1c) Complaint Handling: Resolve customer feedback and service recovery issues with professionalism and empathy. 2) Team Management & Development 2a) Training: Coach a small team (2-3 staff) on product knowledge 2b) Scheduling: Create weekly rosters that balance operational needs with staff well-being 2c) Performance: Conduct monthly one-on-one reviews to track KPIs and provide feedback. 3) Operations & Visual Merchandising 3a) Inventory Control: Manage stock takes, cycle counts, and timely transfers between the shop and warehouse. 3b) Ensure the shop is always clean, organized. 3c) Manage cash, opening/closing procedures, and POS system accuracy. Who We Are Looking For Experience: Minimum 2-3 years of retail management experience in Singapore. Knowledge: Strong understanding of local trends, and the Singaporean consumer market. Skills: Proficient in POS system. Verbal and written English