Store Manager / 店铺总监

Position Title: Store Manager / 店铺总监 Address: 68 Orchard Road, #04-54, Plaza Singapura, Singapore 238839 Job Summary / 职位概述: The Store Manager is responsible for leading overall salon operations, managing staff performance, maintaining service quality, and ensuring excellent customer experience. 店总监负责全面管理门店运营，带领团队完成销售及服务目标，确保顾客体验优质、流程高效、团队运作顺畅。 Key Responsibilities / 主要职责 1. Daily Operations Management / 日常运营管理 • Oversee daily salon operations to ensure smooth workflow and customer satisfaction. • Maintain store cleanliness, service standards, and operational efficiency. • 协调店铺日常运营，确保客户满意度与门店运作顺畅。 • 监督店内卫生、服务品质及流程效率。 2. Team Leadership & Staff Management / 团队领导与员工管理 • Plan and arrange staff schedules to ensure adequate coverage. • Supervise, train, and motivate team members to achieve performance targets. • 负责店员排班、考勤与工作任务分配。 • 对员工进行培训与指导，激励团队达成业绩目标。 3. Customer Service & Consultation / 顾客服务与咨询 • Assist in client consultations, handle customer feedback, and resolve issues promptly. • When necessary, perform treatments and support staff in serving customers. • 协助顾客咨询，及时处理顾客反馈和问题。 • 在需要时参与护理项目，支持护理师完成服务。 4. Sales & Performance / 销售与业绩管理 • Manage sales goals, monitor performance, and implement promotional strategies. • Track daily, weekly, and monthly sales results to ensure revenue growth. • 管理销售目标，执行促销活动与业绩跟进。 • 监督销售数据与服务表现，确保业绩稳步提升。 5. Inventory & Supplies / 库存与物资管理 • Monitor product usage and maintain sufficient inventory levels. • Prepare purchase requests and coordinate with suppliers. • 管理库存、监控产品消耗，确保物资供应充足。 • 负责补货申请与供应商协调。 6. Recruitment & HR Support / 招聘与员工支持 • Participate in hiring, onboarding, and employee retention efforts. • Assist in employee communication, team building, and conflict resolution. • 协助招聘新员工、入职培训与员工关系维护。 • 促进良好团队氛围，协助处理员工沟通与问题解决。 Work Schedule / 工作时间 • 6 days per week, 1 rest day (minimum 44 working hours weekly). • Public holidays can be replaced with time-off, or paid at 3x daily rate if required to work. • 每周工作6天，休息1天（每周须满44小时）。 • 公共假期可调休，如需上班则当日工资按三倍计算。 Compensation & Benefits / 薪资与福利 • Basic Salary: SGD 10,000 - 12,000 per month • Service Commission: 6% • Sales Commission: 2% • Annual Leave: 7 days per year (accrued monthly, up to 14 days) • Sick Leave: 14 outpatient + 60 hospitalization days (as per MOM regulations) • Insurance: Medical and hospitalization insurance provided • Accommodation: Provided by company, utilities included within reasonable use • Meals: Provided during working hours • Transportation: Not provided 薪资待遇： • 底薪 SGD 10,000 - 12,000/月 • 服务提成 6% • 销售提成 2% • 年假 7天（按月累计，上限14天） • 病假 14天门诊 + 60天住院假 • 提供医疗与住院保险 • 公司提供住宿（水电费含基本使用量），上班期间提供餐食，交通费自理 Requirements / 任职要求 • Minimum 3 years of salon or retail management experience. • Strong leadership, communication, and interpersonal skills. • Able to handle both operational and service responsibilities. • Fluent in Mandarin and English preferred (to communicate with local and Chinese-speaking clients). • At least a Diploma in Business, Beauty, or related field preferred. 任职条件： • 至少三年美容、美发或零售管理经验； • 具备领导能力、沟通技巧与团队协调能力； • 能够同时管理运营与服务工作； • 能流利使用中文与英文进行沟通； • 优先考虑持有商业管理、美容相关专业文凭者。