IT Operations Associate

Description We are seeking a hands-on, highly proactive IT Operations Associate to build and own the foundation of our internal technology operations. As one of the first hires in IT Ops, you will be responsible for setting up monitoring practices, supporting internal users, and establishing repeatable, scalable workflows that ensure uptime, access, and responsiveness. This is a high-impact, roll-up-your-sleeves role that requires working knowledge of AWS operations, alongside a strong ability to work independently and bring structure to fast-moving environments. The ideal candidate can move between internal IT support and cloud monitoring tasks, while creating clear documentation and workflows with minimal supervision. Responsibilities: Monitoring & Infrastructure Configure and operate AWS-based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third-party tools such as Datadog, Prometheus, New Relic and Grafana. Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments. Assist with AWS IAM administration, cost monitoring, and basic security configuration under the direction of Engineering/DevOps. Perform active monitoring and alert triage until the function is staffed further; create runbooks and SOPs for incident management. Collaborate with Engineering and DevOps teams to ensure monitoring hooks are included in service launches and infrastructure updates. Partner with CISO and CCO to ensure monitoring practices and access controls align with security and compliance requirements.. User Support & IT Operations Serve as first-line support for internal technology issues, including hardware, access, communication tools, and enterprise software platforms (e.g., Google Workspace, Slack, Zoom). Provide Level 1 customer-facing support, escalating to specialized teams as needed. Maintain asset and user inventory, and support endpoint management using best practices in security and lifecycle management. B…