Field Service Engineer/Senior Field Service Engineer

Responsibilities 1. Equipment Installation, Calibration, and Acceptance - Perform installation and functional verification of back-end semiconductor equipment (such as Die Attach, Thermal Compression, AOI, TC Bonder, etc.) at customer sites. - Carry out machine calibration, production line integration, and SAT/FAT acceptance testing in accordance with SOPs and customer requirements. 2. Technical Support and Troubleshooting - Handle equipment signal abnormalities, software/hardware failures, and fixture-related issues in real time. - Conduct Root Cause Analysis (RCA), propose corrective actions, and report findings to the engineering team at headquarters. - Provide on-site and remote technical support to ensure equipment uptime meets customer expectations. 3. Equipment Maintenance and Servicing - Perform scheduled Preventive Maintenance (PM) and equipment performance calibration. - Maintain and update maintenance logs, service reports, and parts replacement records. - Evaluate equipment health conditions and recommend optimization or improvement actions. 4. Customer Training and Technical Documentation - Train customer engineers and operators on equipment operation, maintenance, and safety procedures. - Prepare service reports, technical documentation, and troubleshooting guides. - Support the development and update of internal knowledge base materials. 5. Internal Collaboration and Cross-Country Technical Communication - Collaborate with engineering, quality, and R&D teams at the Korea headquarters. - Provide feedback on equipment functions, software performance, and design improvement needs. - Support new product testing, demos, and customer pilot-run activities. Job Requirements Candidate must possess at least a Diploma, Bachelor’s Degree, or Master’s Degree in Electrical, Mechanical, Automation, Optics, or other relevant engineering disciplines. Minimum of 3 years of hands-on working experience in machine setup, installation, maintenance, and packaging equipment. Strong communication skills with a careful, detail-oriented, and methodical working attitude. Patient, responsible, and able to work well both independently and as part of a team.