Operations Coordinator – Control Tower

About the role: Provide customers with exceptional Visibility and Control across their entire supply chain through our global network of Control Towers. Services include Supplier and Order Management, Transport Planning and Monitoring, and Performance & Cost Management. Key Responsibilities: Act as the main point of contact for customers, carriers, and suppliers during day-to-day operations. Process customer orders, prepare shipping documents, and book transport with carriers according to agreed routing and service levels. Monitor shipments to ensure all parties follow established procedures and work standards. Handle customer requests and resolve supply chain disruptions as they arise. Escalate complex or critical issues to the Operations Manager promptly with clear communication. Guide and support junior team members in resolving operational problems. Ensure suppliers and carriers provide accurate and timely shipment tracking updates (milestones). Investigate missing data and fix inconsistencies to keep our visibility system reliable. Assist in preparing reports, data insights, and presentations for monthly and quarterly reviews. Review KPIs, identify areas for improvement, and suggest practical solutions to management. Support the onboarding of new suppliers, ensuring they understand and follow our processes, event management protocols, and Standard Operating Procedures (SOPs). Help coordinate team workload, schedules, and leave planning to ensure smooth daily operations. Ideal candidate Diploma in Logistics, Supply Chain, Transportation, or a related field Minimum of 1 year of operational experience in Freight Forwarding, Logistics, or Supply Chain. Good understanding of at least one transport mode (Air, Ocean, or Ground). Advanced Excel, PowerPoint, or Power BI skills. Familiarity with Transportation or Warehouse Management Systems (TMS/WMS). Strong spoken and written English skills. To Apply (via Harold Consultancy) For a confidential discussion, please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com.