Customer Service Officer/ Call Centre

Role: Customer Service Officer/Call Centre Responsibilities: 1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information. 2.Perform proper follow up to ensure resolution within SLA. 3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues. 4. Provide support on banking products and educate/guide customers on product and system navigation. 5.Provide support on bankingforms enquiries/clarifications/rejections. 6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times. 7.Any other tasks/duties that may be assigned. 8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches Required Skills & Qualifications: Must have at least 1 year call center agent experience in banking industry 1.Ability to multi-task and work independently. 2.Excellent written and communication skills. 3.Innovative and creative in problem solving with strong analytical skills. 4.Ability to take ownership of tasks, with positive work attitude. 5.Strong knowledge of corporate products and services 6.Proficient in MS Office (Word, PowerPoint & Excel) If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further. EA Personnel Registration Number: R1112410 Singapore Employment Agency Licence No: 11C3373