Customer Service Admin 客户服务助理

Working Hours 工作时间: 周一至周四 Mon to Thu: 7:00am – 4:30pm; 8:00am – 5:30pm 周五或轮流周六 Fri or Alternate Sat: 7:00am – 4:00pm 需具备 1 年相关工作经验 Minimum 1 Year Relevant Work Experience Aboutthe Role We are looking for a proactiveCustomer Service Admin to manage daily customer orders, support invoicing, andprovide coordination between customers, logistics, and suppliers. This rolerequires strong communication, attention to detail, and organizational skills. 我们诚聘积极且注重细节的客户服务助理，负责管理日常客户订单，支持开票，并在客户、物流和供应商之间提供协调。需要良好的沟通能力、细致的工作态度和组织能力。 KeyResponsibilities Receive and process orders via phone, email and system. 通过电话、邮件和系统接收并处理订单。 Handle customized orders and notify production department. 处理客户定制订单，并通知生产部门。 Issue and manage invoices, delivery schedules, and logistics communication. 发出及管理发货单、安排送货及物流沟通。 Follow up on customer payments and maintain accurate account status. 跟进客户付款状况，保持账户准确。 Coordinate logistics team communications and phone messages. 协调物流队群组消息及电话录音。 Manage office stationery, uniforms, and other related equipment. 管理办公文具、制服及其他办公设备。 Prepare purchase orders and liaise with suppliers for stock requirements. 制作采购订单，并与供应商沟通库存需求。 Ensure office cleanliness and order at the end of the day. 确保每日下班前办公室清洁整齐。 Rotate carrying company mobile phoneand laptop to process orders. 轮流携带公司手机及电脑处理订单。 Ability and willingness to work onpublic holidays or work from home on public holidays. 能接受并愿意在公眾假期工作，或在公眾假期在家工作。 RequiredSkills & Competencies Proficient in Chinese and English for professional communication. 精通中英文，能够专业沟通。 Ability to build rapport and exercise patience during phone interactions. 能建立良好客户关系，耐心应对电话咨询。 Basic skills to analyze inventory and payment status data. 具备分析库存和付款状况数据的基本能力。 Able to handle various duties and fill in for absent colleagues. 能处理多项工作，并在同事缺席时顶替工作。 Manage logistics communication, office supplies, and maintain office order. 管理物流沟通，办公用品及维持办公室秩序。 Efficient handling of weekly bill settlements and supplier invoices. 有效处理每周结算及供应商单据。 Requirements GCE 'O' Level Equivalent or above GCE ‘O’ 水准或同等学历以上。 Minimum 1 year relevant working experience 具备至少1年相关工作经验。 Proficient in both Chinese and English 中英双语流利（口语及书写）。 Ability to follow instructions and complete assigned tasks 有效完成主管指派工作。 Benefits Annual Leave 年假14天 Annual Wage Supplement (AWS) 年终奖金 Variable Bonus (VB) 绩效奖金 Supportive and stable working environment 稳定且支持的工作环境 Career growth and skill development opportunities 职业成长及技能提升机会