Guest Experience Supervisor

The standard we hold for our guests is the same standard we hold for our team. Seen, heard, valued and at ease applies in both directions. High Note Hospitality Group is an independent group, founded and run by hands-on operators. Our first venue, Chip Bee Bistro, has been trading at Chip Bee Gardens since July 2025. Our second, opens in the Botanic Gardens late in 2026. We are small, deliberately so, and we are building. Working here means joining a team that takes the craft seriously and the work personally. You will have clear standards, real support, and the trust to make the calls that matter in the moment. You will also have a direct line to the people building the group, because we are the people building the group. Reports to: Guest Experience Manager Employment type: Full-time, permanent Location: Botanic Gardens, Singapore About the role The Guest Experience Supervisor is the person who makes sure every guest feels seen, heard, valued and at ease. You run the floor during service, lead the front-of-house team in the moment, and own the standard of hospitality the guest actually experiences, not the one we describe in the handbook. You work alongside the Restaurant Manager, Head of Guest Experience & Hospitality Strategy and the Group Executive Chef, and you have direct access to the founders. This is a hands-on role. You are on the floor every shift. You read the room, anticipate the table, make the calls, and pick up the slack. You are also a coach. The team you lead will be only as strong as the standards you hold and the example you set. What you'll own Floor leadership during service, including pre-service briefings, mid-service adjustments, and post-service debriefs Guest experience from arrival to farewell, including reservations management via SevenRooms and guest profiling Service flow, pace, and recovery when things go wrong Day-to-day coaching and feedback for the FOH team Opening and closing checklists, cleanliness, and floor readiness Wine, beverage, and menu knowledge across the team Escalation point for guest issues, with authority to make recovery calls in the moment Daily handover with the kitchen and the Restaurant Manager Oversee venue equipment, maintenance & cleanliness, taking necessary corrective actions. What we're looking for Essential Three or more years of FOH experience, with at least one year in a supervisory or senior service role Genuine warmth, presence, and the instinct to put guests at ease Ability to lead a team during the pressure of service without losing composure or standards Strong working English and the confidence to host any table, from a regular to a first-time guest Right to work in Singapore Desirable Experience with SevenRooms or an equivalent reservations platform Wine knowledge to WSET Level 2 or equivalent practical fluency Experience in independent or chef-led restaurants, as opposed to large-group chains Exposure to opening or building a new venue What we offer A salary aligned to the Singapore market for senior FOH roles, reviewed annually Paid leave, public holidays, medical coverage, and parental leave Staff meals on every shift, and a clear policy on dining at the bistro on your days off Real career progression. Our group is growing and we are building the leadership group from the inside first Access to training, courses, and industry exposure, including tasting trips and visits to other venues we admire Direct working relationship with the founders. No layers between you and the people who own the standards