F&B Supervisor (Hostess)

Company Overview The Hollandse Club (www.hollandseclub.org.sg) is a family-oriented international club offering sports, recreation, and dining facilities in a resort-style setting. It fosters a dynamic, multicultural environment with over 3,000 members and a focus on openness and inclusivity. Job Summary Provide warm, professional service and operational support in F&B outlets to ensure a welcoming atmosphere, smooth daily operations, and an exceptional dining experience for club members and guests. Responsibilities Greet club members and guests warmly and personally in all F&B outlets to create a welcoming atmosphere Deliver prompt, accurate, and high-quality food and beverage service with attention to detail and efficiency Use thorough menu knowledge, including ingredients and preparation, to confidently recommend dishes and enhance dining experiences Provide administrative and operational support to the Restaurant and Banquet Managers for smooth daily operations Participate actively in daily F&B briefings and communicate key information to the team Collaborate with managers to update Point-of-Sales systems, menus, discounts, and menu engineering Oversee production, formatting, and quality control of menus, wine lists, event signage, and food tags for all dining and banquet functions Coordinate with the Marketing Communications team to align marketing collaterals with promotions and events Maintain a strong presence on the floor during service to ensure smooth, personalized guest experiences aligned with club standards Lead upselling efforts by recommending food and beverage pairings, especially wines, to enhance dining and increase sales Train and support service staff in upselling key dishes, wines, and promotions through menu knowledge and guest engagement Monitor adherence to service sequences and hospitality standards to ensure consistent high-quality experiences Supervise setup and resetting of tables, service stations, and work areas to maintain operational efficiency Ensure all dining, bar, coffee stations, and service areas meet cleanliness and hygiene standards Regularly check and replenish table settings, condiments, and napkins for member convenience Maintain food quality, presentation, and service speed according to club expectations Collaborate effectively with team members and kitchen staff to ensure smooth service delivery Communicate professionally with supervisors to resolve service-related issues and suggest improvements Assist with additional tasks as needed to support overall dining facility operations