E-Commerce Manager

1. E-Commerce Strategy & Business Growth •Develop and execute e-commerce strategies to achieve sales and profitability targets. •Identify new opportunities for online market expansion and customer acquisition. •Analyse market trends, competitors, and consumer behaviour to recommend business strategies. •Develop promotional calendars and campaign strategies aligned with business objectives. 2. Online Store & Marketplace Management •Manage and optimise the company's website and online stores, including marketplace platforms such as Shopee, Lazada, TikTok Shop, and Amazon. •Ensure product listings are accurate, up-to-date, and optimised for conversion. •Oversee pricing strategies, product launches, and inventory availability across all channels. •Monitor platform performance and resolve operational issues promptly. 3. Digital Marketing & Customer Acquisition •Plan and execute digital marketing campaigns across Meta, Google, TikTok, and email marketing platforms. •Manage SEO, SEM, social media advertising, and retargeting campaigns. •Collaborate with content creators and marketing agencies to produce engaging digital content. •Implement customer acquisition and retention strategies to maximise lifetime value. 4. Campaign & Promotional Management •Lead and execute major online campaigns, including monthly and mega sale events. •Coordinate promotional activities, bundles, vouchers, and loyalty programmes. •Monitor campaign performance and implement optimisation strategies to improve results. 5. Customer Experience Management •Ensure seamless customer experience throughout the online purchasing journey. •Monitor customer reviews, feedback, and service standards. •Implement initiatives to improve customer satisfaction and repeat purchases. •Coordinate with customer service teams to address enquiries and complaints. 6. Inventory & Operations Coordination •Work closely with operations and warehouse teams to ensure inventory accuracy and order fulfilment efficiency. •Monitor stock levels and coordinate replenishment planning. •Ensure timely delivery and smooth logistics operations.