Guest Service Assistant

Roles of Receptionist - To ensure that the amenities in the room are sufficiently supplied for the convenience and comfort - Offers all possible assistance to guests, performs Service Recovery when necessary - Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures - Answer all incoming calls promptly and pleasantly and ensure that the appropriate connection is made - Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check-in /check-out and calls, maintain equipment and facilities; report any maintenance problems to engineers on duty - Perform other duties as assigned by the Supervisor or the Management Requirements - Singaporean/PR preferred - Able to work on rotating shifts, including weekends and public holidays - Ability to write and communicate in fluent English - Ability to use organisation's current computer system - Pleasant disposition with good interpersonal skills - Able to work in a fast-paced environment