Head, Stewardship & Advancement Services, Office Of Advancement

COMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence. RESPONSIBILITIES Strategic Stewardship & Donor Engagement Develop and implement an institution-wide segmented stewardship framework aligned with fundraising and institutional priorities. Oversee end-to-end donor lifecycle management, including acknowledgement, reporting, recognition, and ongoing engagement. Ensure consistent delivery of high-quality, personalised donor experiences across all giving tiers. Leverage data, analytics, and benchmarking to enhance stewardship effectiveness and impact. Translate donor intent into structured engagement and reporting plans across faculties and programmes. Events & Experiential Engagement Provide oversight of donor engagement events and platforms, including the annual flagship event and targeted experiences Ensure events deliver measurable outcomes in donor satisfaction, retention, and engagement. Oversee planning, governance, and execution to ensure quality, consistency, and alignment with institutional objectives. Advancement Services & Data Management Provide oversight of advancement services functions, including: Gift administration and fund management. Donor data governance and CRM systems. Financial and management reporting. Ensure accuracy, integrity, and compliance with data policy. Oversee regulatory and institutional reporting, including: Relate…