Engineer, Customer Quality Assurance

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar’s Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC’s strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India’s largest private sector company with revenues of USD 104.6 billion. Find out more at recgroup.com Job Description Process field claims in a timely manner for resolution Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits Collaborate with cross-functional teams, contributing to the product FA or characterization Provide timely engineering insights including failure analysis, technical reports and presentation Handle customer visits and factory audits and product inspection Develop & contribute to building knowledge base of degradation from product to material level Design tests to detect infant mortality and mid-life product failures Qualification Minimum bachelor’s degree (engineering discipline), advanced degrees holder (Master’s or PhD) are welcome to apply Other Information Proficiency in Microsoft Office applications. Problem-solving and failure analysis of products Familiar with statistical analysis method Experience in SAP, Know…