Customer Service Officer (Clinic)

Job Description: Working hrs: Mon-Fri (Office hrs) & Sat Half day (AM) To support end-to-end clinic operation Attend to patients enquiry (over phone/ email/ walk-in) Man clinic counter & administrative duties e.g. registration, scheduling of appointment, billing, day end closing Prepare patients’ case file ready for their appointments, help patients to arrange appointments (specialists, radiology etc) Provide patient care services such as measurement of height, weight, blood pressure, eye tests, ECG, audiometry etc Perform ad-hoc duties as assigned e.g. Tracing & filing of laboratory/ radiology/ other results, ar chive medical reports when completed Maintain cleanliness and hygiene of counter and common areas. Ensure accurate registration and dispensing of health screening packages Register patients, make appointments, collect payments and attend to patient queries (either by phone, email or walk-in). Other administrative duties includes preparation of patients’ case file, liaise with internal and external partners to arrange appointments (specialists, radiology etc) Provide patient care services such as measurement of height, weight, blood pressure, eye tests, ECG, audiometry etc Perform ad-hoc duties as assigned e.g. Tracing & filing of laboratory/ radiology/ other results, ar chive medical reports when completed Maintain cleanliness and hygiene of counter and common areas. Requirements Minimum CGE ‘N’ level or equivalent and / or higher Minimum of two years of professional experience in a similar position A team player with good interpersonal & communication skills Able to multi-task and work in a fast-paced environment.