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Senior Executive, Customer Engagement

Income Insurance Limited

SingaporeFull-timeOn-site

Posted 15 May 2026

About this role

The role focuses on overseeing the complaints governance framework by conducting quality assurance reviews and root cause analysis. It involves preparing management reports and tracking remedial actions to improve customer outcomes and internal controls. The candidate must be a detail-oriented professional with strong analytical skills and the ability to translate data into actionable insights. Proficiency in written communication and sound judgment are essential for managing compliance and reporting.

What they're looking for

Quality AssuranceRoot Cause AnalysisComplaints GovernanceManagement ReportingData AnalysisWritten CommunicationRegulatory ComplianceProcess Improvement

Frequently asked questions

What does a Senior Executive, Customer Engagement at Income Insurance Limited do?

The role focuses on overseeing the complaints governance framework by conducting quality assurance reviews and root cause analysis. It involves preparing management reports and tracking remedial actions to improve customer outcomes and internal controls. The candidate must be a detail-oriented profe…

What skills does this Senior Executive, Customer Engagement role need?

Key skills for this role include Quality Assurance, Root Cause Analysis, Complaints Governance, Management Reporting, Data Analysis, Written Communication.

How much does a Senior Executive, Customer Engagement at Income Insurance Limited pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Executive, Customer Engagement role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior Executive, Customer Engagement role?

You can apply directly on Income Insurance Limited's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.