Network Engineer

Job Summary The Network Engineer L1 is responsible for providing first-level support for network infrastructure, monitoring network performance, troubleshooting basic connectivity issues, and ensuring smooth operation of LAN, WAN, Wi-Fi, and network security devices. The role involves incident management, ticket resolution, and escalation to higher-level network engineers when required. Key Responsibilities Monitor network performance using network monitoring tools. Provide first-level troubleshooting for: LAN/WAN connectivity issues Wi-Fi connectivity problems VPN access issues DNS and DHCP-related incidents Respond to network alerts and service requests. Configure and maintain basic network devices such as switches, routers, and wireless access points. Perform user onboarding activities related to network access. Create and maintain network documentation and asset records. Escalate complex issues to L2/L3 network teams. Support network change implementation activities. Participate in disaster recovery and business continuity exercises. Ensure adherence to IT security and compliance policies. Required Skills Technical Skills Basic knowledge of: OSI Model Routing and Switching concepts MPLS Must be a CCNA and CCNP Certified 24*7 support is required for this role.