Manager / Senior Manager

Title: Membership Manager Reports to: Head of Department / Executive Director Objective: Manages IES Membership Registration, Membership activities, and Membership Services Programmes Special Relationship: 1) Chairs and Committees Responsible for Membership Registration, outreach and services 2) Head of Secretariat and Staff 3) IES Council 4) External Organisations 5) Suppliers Key Responsibilities are: 1. Membership Administration • Oversee and manage IES Membership and Student Members Registration processes. 2. Activity Organization • Plan and organize IES Membership Activities, focusing on outreach, promotion, and member services. 3. Partnership Development • Establish and cultivate partnerships with engineering organizations, relevant agencies, institutions of higher learning (IHLs), and schools. 4. Member Needs Assessment • Develop and implement processes to regularly identify and assess member needs. 5. Feedback Management • Create and manage systems for collecting member feedback on programs and services to enhance member satisfaction. 6. Growth Initiatives • Analyze membership data and trends to forecast growth opportunities and strategize initiatives aimed at increasing membership numbers and retention. • Organize booths, roadshows, and other promotional events to actively promote membership and engage potential members. 7. Online Shop Management and Merchandise Development • Develop and manage an online shop for IES merchandise, ensuring a seamless shopping experience for members and promoting relevant products. • Coordinate the design, production, and distribution of IES merchandise that aligns with brand values and member interests. 8. Budget Management • Manage budgets for IES Membership Operations, events, activities, and the online shop, ensuring financial sustainability. 9. Team Development • Lead, mentor, and develop staff within the Membership Team, fostering a collaborative and high-performing environment. 10. KPI Leadership and Support Tactical Goals • Guide and motivate the Membership Executive to achieve key performance indicators (KPIs) effectively. • Assist in the development and execution of tactical goals and deliverables aligned with departmental objectives. 11. Reporting • Compile and present detailed monthly reports on membership activities, achievements, and areas for improvement. 12. Committee Management • Manage and support various Membership Committees, including the College of Fellows (CoF), Young Engineers Committee (YEC), Women in Science and Research (WiSER), and IES-INCA. 13. Student Engagement • Effectively communicate with and engage all Student Chapters to promote IES and facilitate the transition of student memberships to full members. 14. Committee Budget Development • Develop and manage budgets for committees, ensuring alignment with overall membership strategies. 15. Data Analysis • Analyze data, facts, and figures to derive meaningful insights on initiatives and propose actionable changes to enhance effectiveness. 16. Ad Hoc Duties • Perform any other ad hoc duties as assigned by the Executive Director to support the overall mission of IES. Required Competencies / Skills : • Educational Background: An acceptable degree in a relevant field. • Experience: At least 8 years of management experience, preferably in a trade organization / association or non-profit sector. • Communication Skills: Able to communicate with senior leaders. Strong communication, networking, and presentation skills, with a proven ability to write effectively. • Analytical Skills: Capable of analyzing issues, formulating action plans, and solving problems within constraints. • Leadership Qualities: Demonstrated leadership skills with the ability to work under pressure and meet deadlines. • Technical Proficiency: Proficient in Microsoft Office Suite and other relevant software