L1 Desktop Engineer

Perform End User Support – Client Management Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Involve in client platform implementation/upgrade project. Perform follow-up with vendor on replacement of hardware. Perform asset management & update asset records. Perform user account management (eg. Create password, reset & delete) Perform local server administration to facilitate software distribution & patch management service. Manage client platform implementation / upgrade project. Ensure deliverables meet service level requirement. Propose and implement action plan when required. Established facility management standards/best practices to ensure operation consistency across project / facility management teams. Submit progress reports