Cloud Engineer

Job Description - Provide advanced (L2/L3) operational support for Azure cloud infrastructure and related services. - Act as an escalation point for complex incidents, performing root cause analysis and implementing permanent fixes. - Monitor and maintain production environments using enterprise monitoring and alerting tools. - Respond to and resolve incidents, service requests, and alerts within defined SLAs, ensuring minimal downtime. - Troubleshoot and optimize Azure services, including Virtual Machines, Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers, Azure Backup, Azure Monitor, and Log Analytics. - Lead and manage patching activities for Windows and Linux environments, ensuring compliance and minimal disruption. - Perform and oversee routine operational tasks such as system health checks, service restarts, backup validation, and configuration audits. - Support and implement change, release, and maintenance activities following ITIL best practices. - Maintain high-quality documentation, including runbooks, SOPs, and knowledge base articles. - Ensure adherence to incident, problem, change, and request management processes. - Support security, audit, and compliance initiatives, including vulnerability remediation. - Collaborate with cross-functional teams, customers, and service management stakeholders to ensure service excellence. - Identify opportunities for automation and process improvement using tools such as Terraform and Azure DevOps. Qualifications - 8–10 years of overall IT experience, with strong hands-on expertise in Microsoft Azure cloud environments. - Deep understanding of cloud architecture, networking principles, and security best practices. - Extensive experience in Windows and Linux system administration. - Strong experience with Azure DevOps, Terraform, infrastructure as code (IaC), and CI/CD pipelines. - Strong hands-on experience with Azure Kubernetes Service (AKS), Docker, and Helm. - Proven experience in managing enterprise-scale patching and maintenance activities. - Expertise in troubleshooting complex infrastructure and application issues in cloud environments. - Strong analytical, problem-solving, and decision-making skills. - Excellent communication and stakeholder management abilities. Additional Information - Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect, or equivalent). - Experience working in a 24/7 enterprise production support environment. - Familiarity with ITIL frameworks and service management tools. - Experience with automation and scripting (e.g., PowerShell, Bash, Python).