About this role
Lead, coach, and develop the Customer Service team to achieve service and conversion targets. Monitor team performance, enquiry response times, and customer satisfaction levels. Review customer interactions and provide ongoing coaching to enhance service quality. Analyse enquiry trends, customer feedback, and operational data to identify improvement opportunities. Drive process improvements and implement best practices to improve efficiency and customer experience.
What they're looking for
Process Improvement and OptimisationLeadershipMicrosoft ExcelHandle Enquiries
About Jao Fah Services Singapore Pte. Ltd.
Industry: Administrative & support services
Frequently asked questions
What does a Manager at Jao Fah Services Singapore Pte. Ltd. do?
Lead, coach, and develop the Customer Service team to achieve service and conversion targets. Monitor team performance, enquiry response times, and customer satisfaction levels. Review customer interactions and provide ongoing coaching to enhance service quality. Analyse enquiry trends, customer fee…
What skills does this Manager role need?
Key skills for this role include Process Improvement and Optimisation, Leadership, Microsoft Excel, Handle Enquiries.
How much does a Manager at Jao Fah Services Singapore Pte. Ltd. pay?
This role lists a salary of S$3,300 – S$6,000 per month.
Is this Manager role remote, hybrid, or on-site?
The listing is based in D20 Ang Mo Kio, Bishan. Check the posting for remote or hybrid options.
How do I apply for this Manager role?
You can apply directly on Jao Fah Services Singapore Pte. Ltd.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.