About this role
The Customer Service Lead acts as the primary point of contact for passengers and crew, ensuring high levels of satisfaction through efficient service and inquiry handling. They are also responsible for leading and coaching Customer Service Agents while maintaining safety and quality standards.
Candidates must have a High School Diploma/GED, a valid driver's license, and proficiency in English. Experience in aviation or hospitality is desired, along with the ability to work flexible schedules in various weather conditions.
What they're looking for
Customer ServiceLeadershipCoachingCommunicationUpsellingConflict ResolutionAdministrative TasksSafety Management
Frequently asked questions
What does a Customer Service Lead at Jet Aviation do?
The Customer Service Lead acts as the primary point of contact for passengers and crew, ensuring high levels of satisfaction through efficient service and inquiry handling. They are also responsible for leading and coaching Customer Service Agents while maintaining safety and quality standards. Cand…
What skills does this Customer Service Lead role need?
Key skills for this role include Customer Service, Leadership, Coaching, Communication, Upselling, Conflict Resolution.
How much does a Customer Service Lead at Jet Aviation pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Lead role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Service Lead role?
You can apply directly on Jet Aviation's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.