Customer Service Executive – E-Commerce

Company Overview JIJI.SG started in 2017 with 3 staff and 50 products. Now with 30+ employees, it offers 20,000+ home, office, furniture, decor, and lifestyle items. JIJI.SG aims to create seamless shopping experiences and help customers complete their living spaces. Job Summary As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery. Responsibilities Respond promptly to customer enquiries via chat, email, and phone to provide accurate information and support Assist customers with tracking orders, answering product questions, and providing aftersales support to enhance satisfaction Coordinate with logistics and internal teams to resolve delivery delays, stock shortages, and related issues efficiently Manage return and exchange requests by processing them and following up with customers to ensure professional service Update customers regularly on order statuses and resolve issues in a timely manner to maintain trust Maintain high service quality and support platform ratings on Shopee, Lazada, and the company website Preferred competencies and qualifications Entry-level candidates are welcome; training provided Strong communication and problem-solving skills Customer-first mindset and a calm, professional attitude Able to multi-task in a fast-paced, e-commerce environment