Operations Manager (Precious Metals Trading & Recycling)

Job Summary We are seeking a driven and detail-oriented Operations Manager to lead our precious metals recycling and gold buyback business. You will oversee end-to-end operations, ensuring compliance, driving growth, and maintaining exceptional customer service standards. Responsibilities Lead daily operations of the precious metals recycling and gold buyback business to ensure efficient, secure, and compliant processes. Authenticate, test, and value gold and precious metals using industry-standard methods and equipment to determine authenticity, purity, and value. Evaluate and negotiate purchase prices based on market rates, metal content, purity, and company policies to maximize profitability and customer satisfaction. Monitor precious metals market trends and adjust buyback pricing strategies accordingly. Implement and enforce compliance with regulatory requirements including AML/CFT, KYC, record-keeping, and internal controls. Maintain accurate transaction records, customer documentation, compliance files, and inventory records to support audits and regulatory reviews. Manage inventory, logistics, cash flow, and operational resources to optimize performance and safeguard assets. Perform daily cash reconciliation, transaction balancing, end-of-day closing, and monthly inventory and financial reconciliations to ensure accuracy. Prepare operational, sales, inventory, and financial reports; coordinate tax-related documentation and reporting. Investigate and resolve discrepancies in transactions, inventory, customer documentation, financial reporting, or operations. Supervise staff, oversee transaction processing, and uphold high standards of customer service and operational excellence. Coordinate and maintain security systems including CCTV, access controls, and operational equipment to ensure safety of personnel and assets. Oversee maintenance of office facilities, IT systems, and business equipment to support uninterrupted operations. Support accounting and administrative functions including invoicing, expense tracking, bookkeeping coordination, and documentation management. Develop and implement marketing initiatives such as promotional materials, digital marketing, social media content, and customer engagement activities to drive business growth. Liaise with banks, regulatory authorities, auditors, suppliers, and external partners to maintain effective working relationships. Identify, recommend, and implement process improvements to enhance operational efficiency, compliance, and business expansion opportunities. Preferred competencies and qualifications Diploma, Degree, or equivalent professional experience in Accounting, Business Administration, Operations Management, Finance, or related fields. Experience in business operations, management, sales, or customer-facing roles, preferably within precious metals recycling, gold trading, pawnbroking, jewelry, or PSPM industries. Proven ability to negotiate effectively, build customer relationships, and close transactions. Experience in gold testing, precious metals valuation, appraisal, or related activities. Knowledge of precious metals authentication and purity assessment methods including electronic gold testers, acid testing, XRF analyzers, and weight verification. Strong understanding of precious metals pricing mechanisms and international gold market trends. Familiarity with AML/CFT, KYC, PSPM regulatory requirements, and other relevant compliance frameworks in Singapore. Experience in bookkeeping, financial reconciliation, tax documentation preparation, cash management, and financial record keeping. Familiarity with Singapore accounting practices, tax regulations, and corporate compliance requirements. Strong numerical, analytical, organizational, and record-keeping skills with high accuracy and attention to detail. Ability to identify counterfeit, plated, altered, or suspicious precious metal items and take appropriate action per company procedures. Proficiency in Microsoft Excel, accounting software, POS systems, and business management applications. Proficiency in Mandarin to communicate effectively with customers, suppliers, and business partners. Strong leadership, problem-solving, decision-making, and multitasking skills with the ability to work independently in a fast-paced environment.