Customer Service Executive

Customer Service Executive • Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly. • Follow up closely with internal parties for resolutions. • Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems. • All customer service request and any follow-up interaction is logged into CRM accurately and timely. • Assist in processing and invoicing Local and Export spare part orders. • Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD. • Spare parts inventory management. • Perform other assigned duties and/or project work. REQUIREMENTS • Candidate should possess minimum GCE ‘O’ Level and above. • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. • Possess excellent phone etiquette, comprehension, communication, and interpersonal skills. • Proficient in Microsoft Office applications. • Experience in SAP will be an advantage. • On-the-job training will be provided to ensure proficiency in role requirements. EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)