IT Assistant

IT Assistant We are looking for an IT Assistant to support the day-to-day operation of our IT infrastructure across the company. The hire will be responsible for maintaining hardware, software, network systems, security, and providing technical support to users. · Monitor system performance and ensure network, system, and endpoint security. · Maintain and support hardware, software, servers, and internal IT infrastructure. · Administer and maintain internal systems including door access, parking, and telephony systems. · Maintain CCTV and Wi-Fi network infrastructure. · Provide remote and onsite technical support to employees and customers, resolving hardware, software, and network issues. · Log, monitor, and resolve support requests through the company's ticketing system. · Maintain accurate network diagrams, floor plans, system inventories, and technical documentation. · Perform software installation, system upgrades, backups, and routine preventive maintenance. · Liaise with external vendors and service providers for IT equipment and support when required. · Carry out any other ad hoc duties assigned by the company from time to time. Requirements · Minimum 3 years of relevant IT support experience. · Experience with Windows desktop and Windows Server administration. · Good knowledge of Microsoft Office and Microsoft365. · Familiarity with networking, Wi-Fi, CCTV, access control, telephony systems, and endpoint security. · Knowledge of PHP, CSS, HTML, CMS, or website administration will be an advantage. · Strong troubleshooting and problem-solving skills. · Good communication skills with a positive attitude. EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)