Maintenance Manager (Ict Systems, Video Surveillance, Vms & Analytics) (Ref 26535)

Responsibilities 1. Maintenance Strategy & Planning • Develop and implement preventive, predictive, and corrective maintenance programmes. • Establish maintenance policies, SOPs, and response procedures. • Plan system upgrades, technology refreshes, and end-of-life replacements. • Develop annual maintenance plans and resource forecasts. 2. Operations & Maintenance Management • Oversee maintenance activities for: • CCTV cameras (Fixed, PTZ, ANPR) • Video Management Systems (VMS) • Video Analytics Systems • Recording servers and storage platforms • Network switches, routers, firewalls • Control room systems and video walls • Power systems (UPS, power distribution) • Ensure systems achieve required availability and performance targets. • Monitor system health and address recurring issues proactively. • Manage incident, problem, and change management processes. 3. Asset Reliability & Performance • Monitor equipment and system performance through dashboards and reports. • Lead root cause analysis (RCA) for major incidents and repeated failures. • Implement reliability improvements and system optimization initiatives. • Track asset lifecycle, warranty status, and maintenance history. 4. Video Surveillance & Analytics Systems Management • Ensure continuous operation of surveillance and recording functions. • Maintain camera availability, recording integrity, and storage retention requirements. • Validate functionality of analytics applications, including: • Intrusion detection • Object detection • Crowd analytics • Traffic analytics • License plate recognition (LPR/ANPR) • Incident detection algorithms • Coordinate software updates, patches, and system configuration changes. 5. Cybersecurity & Compliance • Ensure ICT systems comply with cybersecurity policies and standards. • Manage vulnerability assessments and remediation activities. • Coordinate patch management and security updates. • Ensure compliance with organizational, regulatory, and audit requirements. • Support cybersecurity incident investigations and recovery activities. 6. Contractor & Vendor Management • Manage maintenance service providers and OEM vendors. • Monitor contractor performance against SLA and KPI requirements. • Review technical submissions, maintenance reports, and defect rectification plans. • Conduct periodic performance reviews with vendors and stakeholders. 7. Budget & Resource Management • Prepare and manage annual maintenance budgets. • Monitor operational expenditure and maintenance costs. • Optimize use of manpower, spares inventory, and maintenance resources. • Ensure critical spare parts availability. 8. Project & System Enhancement Management • Lead system enhancement, migration, and upgrade projects. • Manage testing, commissioning, and acceptance of new systems. • Ensure smooth transition from project implementation to maintenance operations. • Coordinate with stakeholders on service-impacting activities. 9. Risk & Incident Management • Lead response and recovery efforts during major system outages. • Conduct risk assessments on critical ICT infrastructure. • Develop business continuity and disaster recovery plans. • Manage escalation procedures and stakeholder communications. 10. Documentation & Reporting • Maintain system documentation, drawings, asset registers, and configuration records. • Prepare monthly and quarterly maintenance performance reports. • Present system health, reliability trends, and improvement recommendations to management. • Ensure accurate maintenance records within MMS platforms. Requirements • Degree / Diploma in Project Management, Computer Science, Computer Engineering, Information Technology or an equivalent discipline. • Minimum 6-7 years working experiences in Video Surveillance Systems (VSS), Video Management Systems (VMS), Video Analytics, servers, storage, and network infrastructure Licence no: 12C6060