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Vice President, Customer Experience & Quality - APAC

Johnson Controls

SingaporeFull-timeOn-site

Posted 15 May 2026

About this role

Define and drive the overall customer experience and quality strategy across the APAC region to ensure products and processes meet regulatory and industry standards. Lead regional quality organizations and partner with global stakeholders to enhance customer satisfaction and operational excellence. Requires a Bachelor's degree in Engineering, Quality Management, or Business with over 12 years of experience in quality or customer experience leadership. Proven track record in matrix organizations and experience in industrial, HVAC, or manufacturing industries is highly preferred.

What they're looking for

Strategic LeadershipCustomer Experience StrategyQuality Management SystemsRegulatory ComplianceLean Six SigmaRoot Cause AnalysisCAPAStakeholder Management

Frequently asked questions

What does a Vice President, Customer Experience & Quality - APAC at Johnson Controls do?

Define and drive the overall customer experience and quality strategy across the APAC region to ensure products and processes meet regulatory and industry standards. Lead regional quality organizations and partner with global stakeholders to enhance customer satisfaction and operational excellence. …

What skills does this Vice President, Customer Experience & Quality - APAC role need?

Key skills for this role include Strategic Leadership, Customer Experience Strategy, Quality Management Systems, Regulatory Compliance, Lean Six Sigma, Root Cause Analysis.

How much does a Vice President, Customer Experience & Quality - APAC at Johnson Controls pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Vice President, Customer Experience & Quality - APAC role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Vice President, Customer Experience & Quality - APAC role?

You can apply directly on Johnson Controls's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.