Application Support Engineer

Company Summary Julian Grey’s client is a global technology solutions provider supporting enterprise digital transformation, cloud platforms, and secure software delivery. Responsibilities Deliver advancedtier-2 and tier-3 application support, performing deep-dive code analysis to diagnose and resolve software anomalies. Oversee system telemetry and health metrics across all environments to guarantee optimal throughput, dependability, and system availability. Head the triage and mitigation of application and security events, isolating root causes while coordinating with cross-functional engineering teams and external partners. Partner with architecture, security, and product delivery teams to design and execute infrastructure and application enhancement strategies. Author and update technical documentation, standard operating procedures (SOPs), configuration baselines, and operational asset records. Supervise daily runtime operations, evaluate system metrics, and translate technical data into performance reports for leadership. Champion operational governance workflows, handling incident escalation matrices, SLA tracking, compliance audits, and formal change control. Orchestrate rotating operational coverage and vendor management structures to ensure continuous, around-the-clock platform stability when required. Requirements Educational background in a technology discipline (CS, IT, or equivalent engineering field)coupled with a minimum of 7 years of hands-on application support or infrastructure engineering experience. Proven track record in high-tier (L2/L3) technical support, with the capability to investigate, debug, and patch issues directly within the codebase. Strong familiarity with IT Service Management (ITSM) frameworks, incident response workflows, SLA metrics, and change management protocols. Competency with modern observability suites, APM systems, and cloud-native monitoring infrastructure. Practical grasp of cloud systems, continuous deployment pip…