Duty Manager

BASIC FUNCTION Supporting management team in delivering successful operations, achieving the hotel objectives and improving revenue profitability. Supervise duties for all Front Office associates. Ensure all associates provide excellent customer service at all times, and to make sure that customers are satisfied with the products or services the organization offers, and to deal with customer feedbacks. Accountable full responsibility for the entire hotel operations including Rooms, F&B and Security management in the absence of the General Manager and all other Senior Managers of the hotel. DUTIES & RESPONSIBILITIES Daily Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operations and day-to-day running of the hotel. Familiarize with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans. Awareness and monitoring closely of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events. Ensures accurate room assignment for VIP arrivals and/or any special arrangements. Conduct room inspections for VIP arrivals. Look out for defects and makes necessary reports to the respective departments. Checks on the event board for the day to ensure all signage of events are correctly displayed. Ensures proper log of all incidents pertaining to the hotel on daily basis for Management reporting with appropriate details and take necessary actions to avoid future recurrence. Assisting associates at the Front Desk/Bell Counter or any other areas/sections of the hotel whenever required. Check and supervise all Front Office associates on tasks that have been assigned to them and accord guidance whenever required. Authorize the acceptance of cheques, cash advance, rebates and refunds on the basis of procedures established. Check on housekeeping discrepancies (skip/sleep) reports and physically inspect or verify the dis…