Customer Service Desk

Clear understanding of the FX market, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process Working experience in onboarding & administering electronic trading (e-Trading) users Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment Experience with FX Middle and/or Back Office is an added advantage Demonstrated ability to: Learn new business concepts quickly Efficiently problem solve in time critical scenarios Coordinate various teams to perform the necessary setups Support the post implementation of such integrations Skills: Strong communication skills Effective written and presentation skills Pro-activity and sense of ownership when solving client's problems Ability to promote positive work relationship Ability to think clearly, analyze and resolve problems with good judgment Display a flexible attitude to work and be a great team player Understand criticality and concepts of Information Security Effective performance with little supervision