Systems Engineering Manager

Primary Responsibilities: Lead and manage a team of sustaining engineers (product, systems, mechanical, electrical) supporting fielded semiconductor equipment Drive resolution of customer escalations, root cause analysis, and corrective actions across the installed base Own sustaining roadmap including reliability improvements, cost reductions, and quality initiatives Coordinate cross-functionally with R&D, Manufacturing, Service, Supply Chain, and Marketing Establish operational objectives and execute plans to meet business and customer commitments Allocate resources and prioritize activities between escalations, sustaining improvements, and new product support Ensure effective documentation, knowledge transfer, and standardization of solutions Develop team capability through coaching, performance management, and technical mentorship Support product releases and transitions into sustaining, including training Service and Manufacturing teams Interface with customers as required, including travel to support critical issue resolution Preferred Qualifications: Strong systems-level understanding of semiconductor equipment (optical, mechanical, electrical subsystems) Proven experience in troubleshooting, root cause analysis, and field escalation resolution Experience managing cross-functional teams and global support organizations Strong communication skills with ability to interface with customers and senior leadership Ability to drive decisions in ambiguous, high-pressure situations Travel Requirements: Occasional travel required (typically up to ~25–50%) depending on escalation and customer needs Minimum Qualifications: BS in Mechanical Engineering, Electrical Engineering, Physics, Materials Science, or related field 8+years of relevant experience in semiconductor equipment or complex systems 2+years of experience leading or managing technical teams