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Senior Customer Success Manager - Commercial

Klaviyo

SingaporeFull-timeHybrid

Posted 26 Jun 2026

About this role

Act as a trusted advisor for 20-45 SMB customers to increase email and SMS revenue through the Klaviyo platform. Drive executive stakeholder alignment and lead cross-functional efforts to ensure strong customer sentiment and business growth. Requires 5+ years of account management experience and professional fluency in Mandarin to support Asia expansion. Candidates should be proficient in CRMs like Salesforce or Gainsight and have a strong background in e-commerce or strategic marketing.

What they're looking for

Account ManagementProgram ManagementStrategic ConsultingCustomer Relationship ManagementEmail MarketingSMS MarketingE-commerceMandarin Fluency

Frequently asked questions

What does a Senior Customer Success Manager - Commercial at Klaviyo do?

Act as a trusted advisor for 20-45 SMB customers to increase email and SMS revenue through the Klaviyo platform. Drive executive stakeholder alignment and lead cross-functional efforts to ensure strong customer sentiment and business growth. Requires 5+ years of account management experience and pro…

What skills does this Senior Customer Success Manager - Commercial role need?

Key skills for this role include Account Management, Program Management, Strategic Consulting, Customer Relationship Management, Email Marketing, SMS Marketing.

How much does a Senior Customer Success Manager - Commercial at Klaviyo pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Customer Success Manager - Commercial role remote, hybrid, or on-site?

This role is hybrid, based in Singapore.

How do I apply for this Senior Customer Success Manager - Commercial role?

You can apply directly on Klaviyo's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.