Operations Analyst #Sgunitedjobs

The opportunity Komainu is expanding its operations function in Singapore as part of its growth across Asia Pacific - a market where institutional demand for regulated digital asset custody is accelerating rapidly. The Administration Operations team sits at the heart of how Komainu serves its clients, responsible for the onboarding, ongoing maintenance and servicing of custody accounts. This role offers the opportunity to build deep expertise in digital asset operations at a firm that is defining what institutional-grade custody looks like, working closely with clients, compliance and technology teams in a fast-moving and consequential environment. Your key responsibilities · Oversee the end-to-end client account opening process, ensuring accuracy of setup and a consistently high standard of client experience · Collaborate with the Sales team to prioritise onboarding pipelines and provide clients with regular transparent progress updates · Manage and monitor ongoing client requests including the effective handling and resolution of exceptions on a daily basis · Investigate issues raised by clients or internal stakeholders, escalating to management or Compliance for guidance where necessary · Escalate operational issues and control breaches to Operations Management, Compliance and IT teams in a timely manner · Maintain a strong working knowledge of Komainu's products and processes to ensure effective support across all operational activities · Identify control gaps, inefficiencies and areas for improvement across operational processes and recommend appropriate remediation actions · Support the identification, testing and implementation of updates to business processes and systems in response to industry changes or evolving client needs Skills and attributes for success · Strong analytical capability - able to assess risk, identify process gaps and translate findings into clear actionable recommendations · High attention to detail and a disciplined approach to accu…