Operation Manager

Oversee and perform the daily operations of the outlet for efficient operations Work closely with the Area Manager on strategic business planning and operations Develop cost-effective operational plan to achieve the outlet’s goals Discuss ideas with the Area Manager to achieve sales targets, assist Area Manager with the implementation of ideas and motivate outlet staff to achieve sales target Ensure outlet compliance to all company and authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines Ensure outlet compliance to Company’s regulations such as sales reporting, cash management, marketing displays and inventory controls Train and retain outlet staff, provide feedback to the Area Manager on work performance and disciplinary issues Monitor outlet staff and advise on disciplinary problems such as tardiness and non-adherence to the company’s standards Assist the Area Manager with recruitment and scheduling Manage inventory levels and train staff with regard to ordering Ensure good and prompt service to satisfy customers' needs Represent the company to address customer’s complaints and feedback professionally in-store Assist the Area Manager with regard to maintenance issues for respective outlets