Global Payments Operations Manager (Contract)

Global Payments Operations Manager (Contract) Location: Singapore Contract Type: 6-12 months contract (Extendable & Convertible) Key Responsibilities Lead day-to-day GPS Operations in GSC for migrated processes (Payments, Cheques, Screening, Time Deposits, Account Maintenance), ensuring transactions are authorised within delegated limits. Deliver agreed SLAs consistently, maintaining strong service levels, timelines, and customer outcomes. Own and drive delivery of GPS Operations change initiatives, including industry and internal projects, ensuring controlled governance and on-time implementation. Build proactive engagement with internal customers and senior stakeholders in-country and across global functions to drive service performance and continuous improvement. Oversee outsourced activities, ensuring service performance meets predefined standards and contractual/operational expectations. Strengthen quality and productivity through error tracking, root-cause analysis, best-practice adoption, and continuous workflow/process improvements to reduce losses and cost. Maintain robust controls and audit/regulatory readiness, including timely closure of internal/external audit actions and adherence to Group standards (FIM/BIM). Manage operational risk and resilience by monitoring exceptions, ensuring suspense account balancing and timely remediation, activating contingency plans, and escalating material issues appropriately. Job Requirements Proven leadership experience in operations/processing, ideally within a GSC or operations environment. Strong operational management capability, including SLA delivery, capacity planning, productivity/cost management, and continuous improvement (Lean) mindset. Strong understanding of operational risk, controls, audit and compliance expectations in a regulated banking environment, with working knowledge of policy requirements. Excellent stakeholder management and communication skills, able to influence across functions, regions, and with external/industry counterparts. Demonstrated people leadership capability: coaching, performance management, training needs identification, and building a high-morale, collaborative team culture. A resilient, self-starter capable of driving performance sometimes in ill-defined / new domains often on a virtual / remote basis