Customer Service Officer

Roles & Responsibilities · Act as a contact person between the customer and the Company to ensure all parties understand the requirements and adhere to established timelines · Provide customer service for the overall Order Fulfilment from Order creation until Order closure · Monitor the Order progress of the Inbound activities with the Warehouse and Transportation Operations Teams and advise customer when required · Monitor the Order progress of the Outbound activities with the Warehouse and Transportation Operations Teams and advise customer when required · Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams · Responsible to capture all the costs incurred for any Outbound, Inbound or Local Delivery/Collection Order in the System and closure with the Billing of an Order · Other administrative tasks · Need to work over the weekend and public holiday for urgent arrangment.