Retail Associate

1. ROLE DESCRIPTION The Retail Associate is responsible for assisting customers, processing sales transactions, maintaining a clean and organized store, and ensuring a positive shopping experience. Once fully trained, he/she is expected to run the store independently. Dr.Bags is committed to facilitating a high performance and multi-dimensional learning curve that creates a strong foundation for young professionals with the ambition to thrive in the luxury e-commerce service industry. The ideal candidate is a customer-oriented, adaptable, and responsive individual well-fitted to communicate with high-end customers; he or she is able to multitask, prioritise and manage time effectively. As we continue to lead the luxury restoration industry in Singapore, we are looking for a candidate who appreciates superior craftsmanship, fashion and art. 2. SPECIFIC RESPONSIBILITIES Customer Service & Enquiries -Assist customers with general enquiries and provide information on services -Maintain a positive, empathetic, and professional attitude towards customers at all times -Communicate effectively with customers through various channels (in-person, phone, messaging) -Respond promptly to customer enquiries and ensure timely follow-ups -Acknowledge and resolve customer concerns professionally and efficiently Order Processing & Store Operations -Assist with order placement, processing, and collection of serviced items -Record and maintain accurate details of customer transactions, interactions, and feedback -Inform customers when their orders are ready for collection -Ensure proper handling, packing, and processing of bags, wallets, and shoes for servicing -Manage and track collection deadlines and schedules Product & Service Knowledge -Stay well-informed about Dr Bags’ services and processes to confidently assist customers -Conduct skilled assessments, cleaning, colouring, and minor repair services for leather goods Teamwork & Store Support -Work closely with colleagues to ensure smooth store operations -Provide feedback to improve customer service processes and efficiency -Assist in covering shifts at other store locations when assigned by Management -Perform any other tasks as directed by the supervisor or Management 3. COMPETENCIES -Develop effective communication, problem-solving skills and interpersonal skills to manage clients tactfully -To be able to learn and identify clients’ needs and issues, and discover what it takes to meet their needs in a retail environment -Develop ability to multitask, organise, prioritise, and manage time effectively