Assistant Director, Advisory Services

This role leads a team in Lifelong Learning Singapore (LLSG) to support the delivery and continuous improvement of SkillsFuture Advice (SFA) and Skills & Training Advisory (STA) programmes across our HQ and Community Development Council (CDC) based teams. The role works closely with Skills & Workforce Development Agency (SWDA), CDCs, government agencies, employers, training providers, community partners and other collaborators to promote jobs-skills advisory, outreach and activation efforts for individuals, including underserved and priority segments. The Team Lead / Assistant Director will support the translation of strategic priorities into practical execution plans, guide teams in achieving programme outcomes and KPIs, strengthen partner collaboration, and build team capability to deliver consistent and effective advisory services. Key Responsibilities 1. Lead Programme Delivery and Performance Oversee the delivery of SFA and STA programmes across HQ and CDC teams, ensuring that outreach, advisory, service quality and programme KPIs are met. Work with CDC Team Leads and HQ staff to translate strategic priorities into clear workplans, quarterly priorities and district-level execution plans. Monitor progress, identify operational gaps or risks, and support timely follow-up actions to improve delivery outcomes. 2. Strengthen District Coordination and Operating Consistency Coordinate across CDC teams and HQ staff to ensure consistent service standards, operating processes, reporting practices and escalation handling. Serve as a key link between LLSG HQ, SWDA and CDC operations to ensure alignment between policy intent, ground implementation and resourcing needs. Support the refinement of SOPs, templates, service guidelines and governance processes to improve consistency and audit readiness. 3. Build Partnerships and Support Jobs-Skills Outcomes Work with CDCs, SWDA, agencies, employers, training providers and community partners to support outreach, referrals, advi…